How do I post a bug correctly / How do I ask for help correctly?

Fehler und Dinge, die nicht passieren dürften? Dann passt dieser Bereich.
Bitte in die einzelnen Unterforen posten.
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UnknownDeveloper
Core Developer
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How do I post a bug correctly / How do I ask for help correctly?

Beitrag von UnknownDeveloper »

Hello everyone,

in order to be able to answer your questions and deal with bug reports more efficiently in the future, we would like to ask you to consider the following checklist:

1. Has the bug already been reported / Has the question already been answered?
Before you create a thread, please check the sub-forums to see if your problem/question has already been dealt with. Please, do also use the search function in the top right corner.

2. Creating a thread
Please create separate threads for separate bugs. Questions can be posted collectively.

Subject: Short and precise description of the problem/question (makes it easier to find it via the search function).
Bot version: Which bot version are you using?
Description: It is important that you describe the question/bug in such a way that we can fully understand it and, if necessary, reproduce it. Additional information such as whether it worked with earlier bot versions, what the bot should actually do, whether the problem only occurs with you, what changes you have already made, etc. will help us.

It's best to follow the principle: What doesn't work how and when?

Please keep in mind: The faster we can understand your questions/problems or reproduce the bug, the faster we can help you or fix the bug.

3. Settings / Logs / Event logs
It depends on the content of your thread, but in general it is always a good idea to upload the settings and logs (in case of a crash the event log) related to your problem anonymously. You can find a guide in the posts below.
F0restbear
Moderator
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How do I post my settings?

Beitrag von F0restbear »

With the Snipping Tool:
  • Open Snipping Tool and frame the window with the settings
Without the Snipping Tool:
  • Press the "Print" key (or FN + "Print" on laptops) and use it to take a screenshot
  1. Open Paint and paste the screenshot using the paste button or CTRL + V
  2. Crop the image if necessary
  3. Select a shape -> Select "Fill" solid colour -> Select a colour for "Colour 1" and "Colour 2" -> Cover the character name with the shape
    Settings.png
    Settings.png (39.63 KiB) 2082 mal betrachtet
  4. Upload the settings in the forum or via an external provider.
Viele Grüße / Best regards

F0restbear
F0restbear
Moderator
Beiträge: 1139
Registriert: Mo 8. Jun 2015, 17:36
Hat sich bedankt: 39 Mal
Danksagung erhalten: 214 Mal

How do I post my logs?

Beitrag von F0restbear »

You can find your logs in your bot folder -> "Logs" - Here you will find several (depending on how many accounts you have) text documents. Each of these text documents contain the respective logs for the corresponding account.
  1. Copy the text document and paste it in another place
  2. Rename the copied text document
  3. Open text document and press CTRL + H
  4. Insert your account name in the "Search for" field and any word or sequence of letters and/or numbers in the "Replace with" field and press "Replace all"
  5. Repeat step 4, replacing your account name with the full server address your account is playing on
  6. Upload the edited text file to the forum
Viele Grüße / Best regards

F0restbear
F0restbear
Moderator
Beiträge: 1139
Registriert: Mo 8. Jun 2015, 17:36
Hat sich bedankt: 39 Mal
Danksagung erhalten: 214 Mal

How do I post the event log?

Beitrag von F0restbear »

Please see: viewtopic.php?p=3182#p3182

English version coming soon
Viele Grüße / Best regards

F0restbear
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